Support Policy
Included support
Talteen Pro includes at least 12 months of email support from purchase for activation, installation, reproducible defects and questions about documented features. Talteen 2.x maintenance updates remain available under the update policy stated at purchase.
Response target
The target initial response is within three business days. This is a service target, not a guaranteed emergency-response commitment.
What to include
- Order number or purchase email
- Operating system and Talteen version
- Exact steps leading to the issue
- The complete error message and a redacted screenshot when useful
Do not send an original photo library. Reproduce file-operation issues using copies and maintain an independent backup.
Activation reset
First use the in-app Deactivate command on the old computer. If that is impossible, support can review the purchase and reset registered instances. Repeated unusual reset requests may require additional verification.
Not included
Support does not include photography editing, data-recovery services, operating-system repair, custom development, or guarantees for undocumented formats and unsupported platforms.